Help center
Frequently Asked Questions
Everything you need to know about DriveLux orders, products, and support.
Most orders are processed within 1–3 business days. Delivery times may vary depending on the product, supplier, and destination. You will receive tracking information by email once your order ships.
Some products are universal, while others depend on vehicle size, visor shape, cup holder size, wiring, or interior layout. Always check the product description before ordering to confirm compatibility.
Electronic products may include supplier warranty coverage. If your item arrives defective, contact us with photos or video within 30 days so we can review replacement options.
Unused items in original condition may be eligible for return within 30 days of delivery. Installed, used, damaged, or custom electronic items may have limited return eligibility. Items must be returned with all original accessories and packaging.
Laws vary by location. Decorative LED products are intended for show/display use only unless otherwise stated. Customers are responsible for checking local rules and regulations before installation.
Once your order ships, you will receive a confirmation email with a tracking number. You can also check your order status through your account dashboard.
Orders can typically be modified or cancelled within a short window after placement. Contact us as soon as possible if you need to make changes, and we will do our best to assist before the order is processed.